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張曉彤問題員工管理

張曉彤問題員工管理

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  • 來    源: 張曉彤
  • 種    類: 講座
  • 格    式:AVI
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內容介紹
             《問題員工管理》本課程系統講授了用人之長、容人之短的管理技能,幫您快速掌握管理問題員工的科學方法,在工作中揚長避短,最終將問題員工轉變成優秀人員。
     
             詳細資料:各類企業中都可能存在不同類型的問題員工,而問題員工的管理是企業所面臨的普遍問題,如果掌握了管理問題員工的科學方法,則可以有的放矢的加以引導,充分發揮其優勢,將負面影響降到最低。
             本課程深入分析了問題員工的具體表現形式、原因及離職成本,系統講授了用人之長、容人之短的管理技能。針對不同類型的問題員工,提出了相應的解決方案。學習本課程,您將快速掌握管理問題員工的科學方法,在工作中揚長避短,最終將問題員工變成企業的優秀人員。
     
     
    □ 本課程學習目標:
    1.了解問題員工的類型,掌握不同的應對策略;
    2.掌握正確的劃分標準,合理區分問題員工與低績效員工;
    3.學會領導問題員工的技巧,掌握與其有效溝通的步驟;
    4.學會領導問題員工的技巧,掌握與其有效溝通的步驟。
    □ 誰需要學習本課程?
    ·人力資源部經理、主管及相關工作人員
    ·政府、企事業單位的中、基層管理者
    --------------------------------------------------------------------------------
    目錄
    第一講 常見的問題員工的類型及離職成本分析
    1.引言
    2.如何判斷問題員工
    3.問題員工的具體表現形式
    4.問題員工離職成本分析
    第二講 怎樣管理問題員工(上)
    ——用人之長
    1.引言
    2.“功高蓋主”員工的管理
    3.“標新立異”員工的管理
    4.“完美主義”員工的管理
    5.“悶葫蘆”型的老黃牛員工的管理
    第三講 怎樣管理問題員工(中)
    ——容人之短
    1.引言
    2.推諉責任員工的管理
    3.愛找碴員工的管理
    4.光說不干員工的管理
    5.脾氣暴躁員工的管理
    6.消極悲觀員工的管理
    第四講 怎樣管理問題員工(下)
    ——與狼共舞不受傷
    1.引言
    2.小人員工的表現
    3.小人員工的應對方法
    第五講 問題員工管理必備技能(上)
    1.引言
    2.明察秋毫——員工離職動向掌握
    3.如何對待績效不佳者
    4.如何批評員工
    5.淘汰管理
    第六講 問題員工管理必備技能(下)
    1.同理心
    2.傾聽
    3.輔導員工
    --------------------------------------------------------------------------------
    專家簡介
    張曉彤,著名人力資源管理專家、培訓專家、曾任諾基亞中國公司人力資源經理、培訓經理。時代光華教育發展有限公司特聘高級培訓師,北京21世紀光華管理培訓中心特聘講師、北大光華管理學院EMBA班特邀講師,人力資源開發與管理著名職業經理人、著名職業培訓講師。
    現任金蝶軟件(中國)有限公司北方區人力資源總監,曾任諾基亞中國投資有限公司人力資源部經理、諾基亞學院非技術課課程經理,曾先后為北大方正集團、寧波方太廚具公司、中國東方通信公司、中國紡織進出口總公司、中國國際電子商務公司等幾十家企業做過咨詢和內訓。

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